HOW DO I RETURN MY ORDER?

You will have 2 return options:

1. Return via Postal Service (postage by consumer)

2. Return in one of our own Retail Store (free returns)

Postal ReturnsPlease kindly follow the following steps:

1. Contact our Customer Service team here

2. Provide our Customer Service team your order details and reason for returns.

3. Print out your return form(s) that will be provided by our Customer Service team.

4. Simply pack the item you wished to return in a box, insert your return form, then seal the box.

5. Proceed to your preferred courier to post back your returns.

6. Take note of the tracking number stated on the shipping label provided by the postal service as reference.

In-Store Returns (free returns)

If upon receipt of your online order and you are not completely happy with your products, just visit any store listed below within 30 days of receiving your parcel and our in-store team will be able to process the return for you. Return and refund policies apply.

If it’s a Click&Collect order, just leave it in the store and we will take care of the return for you; in case you have taken your Click&collect order home, please return your order to the store you collected it from or any store listed below within 30 days and our in-store team will be able to process a refund for you.

Please be sure to bring your proof of order, such as the Click&Collect Collection Confirmation email or Order Shipment Confirmation email. Please note; we can only accept returns according to our return policy stated above

Please note that we will only process your refund through the payment service that you had used. Therefore, we not provide cash refund in the store. If you’re returning a COD order, our stores are only tasked to process and accept the returned parcel/product. Our CS team will contact you with a refund form detailing the information needed for bank transfer of the refundable amount to your nominated bank account.

You will receive an email as proof of return once you entered the details and item(s) to return at the store. Please keep that copy for future reference.